Billing
Every four months, SEIC reads your electricity meter to bill you for your home’s actual usage. Understand the details of your electricity bill. Simplify your payments by paying your bills online!
Meter reading for accurate measurement of your consumption
Every four months, SEIC reads your electricity meter to bill your actual consumption. If your meter is inaccessible, a green card - to be filled in and returned to us by post - is left in your letterbox. If we don't receive your green card back, or if it arrives late, your consumption is estimated on the basis of your meter history. You can also send us your statements by telephone, using our online form, or simply arrange an appointment.
How do I go about meter reading?
- Enter your meter number. Your meter is usually located either on your landing or in your basement.
- Raise the indexes. Note only the digits before the decimal point or those on a black background. If you have a gray (electronic) meter, press the button to scroll through the digits. T1 (1.8.1) corresponds to the high tariff (peak hours), T2 (1.8.2.) to the low tariff (off-peak hours). The first number to appear on the meter is the totalizer.
- SME or building meters. Contact our Metering Service by phone on 022 364 31 31.
remote-read meters
If you already have a smart meter, you will receive only usage-based bills—that is, bills based on your actual consumption. The amounts will therefore vary depending on your usage, which often differs by season.
To track your usage, log in to your account on the customer portal. You'll find it displayed as a graph called a load curve.
Understanding Your Bill
Electricity bills can be confusing because they include several line items that correspond to each component of the price: energy, transmission, metering, and statutory taxes. Download our guide to better understand them.
Simulate your electricity bill in just a few clicks
Use our simulation tool to estimate, analyze and compare your electricity consumption.